Questions & Answers

Welcome to our Q&A page! Here, you’ll find details about our products, care tips, and store policies.


✨ What kind of jewelry do you sell?

Lovely & Charmed offers personalized charm bracelets and necklaces - durable chains, strong nylon threads, and meaningful charms.


✨ What materials do you use?

We offer chains made with:

18K PVD Gold – Durable, waterproof, and resistant to tarnishing.

Stainless Steel – Strong, long-lasting, and hypoallergenic.

Sterling Silver (925) – Durable, Elegant and classic.

Charms ranging from stainless steel to epoxy and alloy.

Our Threads are made from high quality nylon..


✨ How do I care for my jewelry?

To keep your pieces shining:

Store in a cool, dry place, preferably in a pouch or box.

Avoid harsh chemicals, perfumes, and lotions while wearing.

Clean gently with a soft cloth.

Remove before swimming, bathing, or exercising (recommended for extra longevity, even if waterproof).

 _______________________________________________________________________________________________

 Can I book an event with you?

Yes! We specialize in Charm Bar Events for birthdays, weddings, bridal showers, and more. Visit our Charm Bar Packages page to learn more and book your celebration.

We are based in New York, but can travel to certain areas of New Jersey, Connecticut, and Pennsylvania for an additional fee, depending on the event package selected.

✨ Everything will be clearly communicated and coordinated before confirmation of booking.


How does the Charm Placement Guide work?

Our Charm Placement Guide is a simple and optional tool that helps you choose the exact order in which your charms will appear on your piece.

To choose a charm's placement, please click on the charm to open its details page. Inside each charm page, you'll find a dropdown with letters A-I, which matches the positions shown in our Charm Placement Guide. 

Select your letter for each charm, then add the charm to your cart.

THIS IS OPTIONAL, you can leave it blank and we'll arrange it beautifully for you.

 ______________________________________________________________________________________________

 Do you accept returns or refunds?

All sales are final. Each piece is personalized and made to order, so we do not accept returns or exchanges. Please review your order carefully before purchasing.

Lovely & Charmed is not responsible for damages caused by shipment. We highly recommend you add shipping protection for an extra cost. 

If your item arrives damaged during shipment, email us within 24 hours at lovelyandcharmed.ny@gmail.com with your order number and photos.

If no shipping protection was added, we can assist you with store credit when possible or a replacement at your cost  (if in stock). 

Replacements are not guaranteed and will require covering the full cost.


Shipping & Delivery

Where do you ship?
We currently ship within the U.S. and Canada. International shipping is available to selected areas. 

How long does shipping take?

All orders are processed within 3-7 business days after your order is placed. 

U.S orders arrive within 5-10 business day after order is confirmed and depending on shipping method selected by customer.

For all international orders it varies based on customs and delivery option selected by customer. 

Once your order is approved, you’ll receive a confirmation email with your tracking details.

Please double check your address before checkout.

Lovely & Charmed is not responsible for postal delays or damaged packages.


Orders & Cancellations

Can I update or cancel my order?

To update: If your order hasn’t shipped yet, please contact us at lovelyandcharmed.ny@gmail.com and we’ll do our best to assist. Please keep in mind that this will delay your shipment date.

For cancellations: It’s important to know that our pieces are personally customized just for you. If we’ve already started creating your order, we can not cancel it or issue a refund. You will receive notification once we have approved your order, which means we have started creating your piece, at this point it will be too late to make any changes, modifications or cancellations. 

_______________________________________________________________________________________________

 Do you offer gift packaging? Yes! All orders come in beautiful, branded packaging but for an extra fee you select at checkout for item to be shipped in our gifting boxes and you can also add a personalized gift note at checkout. Some items can even be personalized for an additional fee — this option will appear when selecting your product.


If you have a question that isn’t answered here, please reach out through our Contact Page. We’re happy to help!